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Legal Policy

1. Privacy Policy1.1 Information We Collect1.2 How We Use Your Information1.3 Data Protection1.4 Your Rights2. Terms and Conditions2.1 Use of Website2.2 Orders and Pricing2.3 Intellectual Property2.4 Limitation of Liability3. Refund Policy3.1 Eligibility for Refunds3.2 How to Request a Refund3.3 Processing

Protein and Carb - Legal Policies

1. Privacy Policy

Effective Date: June 16, 2026

At Protein and Carb, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or order from us.

1.1 Information We Collect

Personal Data: Name, email address, phone number, and delivery address when you place an order.

Usage Data: Information about how you interact with our website (IP address, browser type, pages visited).

Payment Data: We do not store full credit card details. Payments are processed through secure third-party gateways.

1.2 How We Use Your Information

• To process and fulfill your orders.

• To communicate with you regarding your order status or promotions.

• To improve our website functionality and user experience.

1.3 Data Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. We do not sell or rent your personal information to third parties.

1.4 Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. Please contact us to exercise these rights.


 

2. Terms and Conditions

Welcome to Protein and Carb. By using our website and services, you agree to comply with the following terms:

2.1 Use of Website

You must be at least 18 years old to use this website. You are responsible for maintaining the confidentiality of your account information.

2.2 Orders and Pricing

• All orders are subject to availability.

• Prices are subject to change without notice.

• We reserve the right to refuse or cancel any order for any reason, including inaccuracies in product descriptions or pricing.

2.3 Intellectual Property

All content on this website, including logos, text, and images, is the property of Protein and Carb and may not be reproduced without express written consent.

2.4 Limitation of Liability

Protein and Carb is not liable for any indirect, incidental, or consequential damages resulting from your use of our services or website.


 

3. Refund Policy

At Protein and Carb, we strive to ensure every meal meets our high standards.

3.1 Eligibility for Refunds

You may be eligible for a refund or replacement if:

• The food item received is incorrect.

• The food item is damaged or of poor quality upon arrival.

• The order was not delivered.

3.2 How to Request a Refund

To request a refund, please contact us within 2 hours of receiving your order. Please provide:

• Your order number.

• A clear description of the issue.

• A photograph of the issue.

3.3 Processing

Once your claim is verified, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.

Note: We are unable to provide refunds for orders due to personal taste preferences unless the dish was prepared incorrectly based on the menu description.